Last Updated: May 1, 2024

1. Introduction

Dubai Skypool Experiences ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dubaiskypool.com (the "Site") and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site, making a purchase, or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Site, including but not limited to:

  • Name, email address, phone number, and contact details
  • Billing and payment information
  • Booking preferences and special requests
  • Information provided in communications with us
  • Account login credentials
  • Demographic information

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address, browser type, and operating system
  • Pages you view and links you click on our Site
  • Referral URLs and time spent on our Site
  • Location information based on your IP address

2.3 Cookies and Similar Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, remember your preferences, and improve your browsing experience.

You can control cookies through your browser settings. However, refusing cookies may prevent you from using certain features of our Site.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and manage bookings, transactions, and payments
  • Provide customer service and respond to inquiries
  • Send confirmation emails, updates, and marketing communications
  • Personalize your experience and deliver tailored content
  • Improve our Site, products, and services
  • Analyze usage patterns and conduct research
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Venue Partners: Hotels and venues where you book experiences, to facilitate your reservation.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal Requirements: To comply with applicable law, legal process, government request, or to protect our rights, privacy, safety, or property.

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes without your consent.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to certain processing activities
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7.1 Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in our emails. Even if you opt out of marketing communications, we may still send you service-related communications.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, including the United States and the United Arab Emirates.

9. Third-Party Links

Our Site may contain links to third-party websites and services that are not owned or controlled by Dubai Skypool Experiences. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not directed to children under 16 years of age. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Dubai Skypool Experiences
Studio 52e Colin Forge Hillside
CM0 7HA
Email: privacy@dubaiskypool.com
Phone: +447434288316

We will respond to your request within a reasonable timeframe.